Support and Maintenance
Proactive preventive maintenance along with recurring inspections by factory-trained experts will help keep your Allegra V-15R benchtop centrifuge running safely and efficiently.
We’re here to help.
Centrifuge Maintenance
It’s essential that you carefully follow the specified operating and maintenance procedures outlined in your O & M manuals. Not only can these procedures optimize separation results, they can also help to ensure safe operation and minimize downtime.
Learn more about sample retrieval, cleaning and maintenance here. And for additional information about rotor care and maintenance, here are 15 helpful tips that will come in handy during inspection, cleaning and lubrication.
Two-year Warranty
The Allegra V-15R comes with a two-year warranty that covers certified parts and labor, remote technical support and on-site support. If you are looking for additional services and an enhanced level of support during those first two years, you might want to consider our start-up care premium plan.
| Beckman Coulter Service Plans | ||||||
|---|---|---|---|---|---|---|
| WARRANTY PERIOD | POST-WARRANTY PERIOD | |||||
| Plan Benefits | Warranty | Start-Up Care Premium Services |
Prevention Plus |
Protective
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Comprehensive | |
| Certified parts, labor |
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20% Off |
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| Travel expenses1 |
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20% Off |
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| Annual preventive maintenance | 1 PM | 1 PM | 1 PM | 1 PM | ||
| Annual health check2 |
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| Onsite response time guarantee3 | 2 DAYS | 3 DAYS | 2 DAYS | |||
| Remote technical support |
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| Software & Engineering updates4 |
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20% Off |
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| Annual basic operator training5 |
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20% Off |
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| Operational qualification (OQ) | AVAILABLE | AVAILABLE | AVAILABLE | |||
| Relocation support |
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Post-warranty Service Plans
Let’s improve lab efficiency, ensure safety and optimize uptime. With a post-warranty service plan, you’ll get unwavering support from a team of experts dedicated to protecting your peak performance.
- Priority response
- Certified parts and labor
- Comprehensive technical support
- Technology modifications
- Compliance
1Within 100 miles of a Beckman Coulter Service hub.
2Proactive service check performed by a Beckman Coulter field service engineer to address any system or service performance issues.
3Priority response guaranteed. Contact your local service representative for guaranteed response times based on your location.
4Reliability updates include hardware, software and instrument modifications to recommended levels.
5Services performed at your facility by a Beckman Coulter field service engineer.
6Beckman Coulter application scientist will provide basic onsite support, at customer request. Advanced application support packages available. Contact your Beckman Coulter sales representative for more information.
